Refund policy

Return & Refund Policy

Last Updated: October 21, 2026

At ZIITOP, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth experience with our footwear.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition.

  • Shoes may be tried on indoors on a clean surface.

  • Products must be returned with their original packaging and accessories.

  • A valid order number or proof of purchase is required.

Items showing signs of outdoor wear, misuse, or customer-caused damage may not qualify for a standard return, except as required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Website: https://www.ziitop.com

Contact Us: https://www.ziitop.com/pages/contact

Please provide:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos, if the item is damaged or defective

Our customer support team will review your request and provide return instructions.

Please contact us before shipping your return to ensure it is processed correctly.

3. Return Shipping Address

Once your return request has been approved, please send your package to:

ZIITOP Returns

6610 Doolittle Ave
Riverside, CA 92503
United States

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

4. Return Shipping Costs

For returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, ZIITOP will cover reasonable return shipping costs for an approved return.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us promptly with your order number and clear photos of the issue.

We will review your request and offer an appropriate resolution, such as a replacement or refund.

Your rights under applicable consumer protection laws remain unaffected.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are generally processed within 5–10 business days after approval.

  • Additional processing time may be required by your bank or payment provider.

If you experience an unexpected delay, please contact our customer support team.

7. Exchanges

If you ordered the wrong size or would prefer a different color, please contact us within 14 days of delivery.

Exchanges are subject to product availability and return eligibility.

If a direct exchange is unavailable, you may return the eligible item and place a new order.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been shipped.

Once an order has shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

9. Amazon and Third-Party Purchases

This return and refund policy applies only to purchases made directly through www.ziitop.com.

For products purchased through Amazon or another third-party marketplace, please initiate your return or refund through the original purchasing platform.

Those purchases are subject to the applicable marketplace and seller return policies.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us through our website.

Website: https://www.ziitop.com

Customer Support: https://www.ziitop.com/pages/contact

We are committed to helping resolve your concerns as efficiently as possible.

This policy does not limit or exclude any rights you may have under applicable consumer protection laws.